RETURNS, REFUNDS & PAYMENT POLICY

CHANGE OF MIND

We want you to shop with confidence, knowing that you can exchange your purchase if you change your mind. We will provide you with an exchange or store credit in our store or via post if:

– You have proof of purchase (either the Tax Invoice sent with your order confirmation or Packing Slip sent with your parcel);
– You purchased the product in the last 14 days; and
– The product is in its original condition with all packaging and labels and has not been washed, worn or used.

Returns are credited in the manner in which they were originally paid. Postage charges on returns are not refundable.

The benefits given to you under our `change of mind` returns policy are in addition to other rights and remedies under the Australian Consumer Law.

Items can be returned to any of our stores or via post to:
Kaleido Kollection
39 Herbert Street
BOWEN, QLD, 4805

If you have any queries about returns, please contact our friendly team who will be more than happy to help. You can email us at kathy@kaleidokollection.com.au or Call 0450090529.

SALE ITEMS

Sale items are final and are unable to refunded, exchanged or redeemed for store credit unless damaged.

PAYMENT POLICY

Kaleido Kollection is happy to accept payment for your order with the following forms of payment:

Credit Card
Either through the Online payment process using our Secure credit card facility or over the phone. We accept MasterCard or Visa.

PayPal
Through the Online payment process via the secure PayPal portal.

Afterpay
All orders must be paid in full prior to dispatch.

Please note that only Australian Billing and Delivery addresses are accepted at this time.

LAY BUY

Lay buys are valid for 3 months only and require 20% deposit to begin. Please call us on 0450 090 529 to begin a lay buy.

HOLDS

Holds will be accepted for 3 days only, if period is up items will return to sale floor/web store.

IN STORE REWARDS CARDS & GIFT VOUCHERS

Rewards Cards are valid for a 12 month period only. Upon expiry rewards card will be renewed and points to begin again. Gift Vouchers will no longer be valid after the 12 month period, you will get reminders before this occurs.

Web store rewards have no expiry and are in the form of monetary discounts that you have the option to use on your cart upon checkouts. You earn points per purchase that you can continue to accrue or use at any time. Log in to your account to access these and check progress.

SPECIAL PRODUCT REQUESTS

We are very happy to order in products we may not have in store/online however do require a deposit of half the sale amount.

We are happy to answer any further questions you may have, please don’t hesitate to contact us! Kelsi@kaleidokolletion.com.au or 0450090529