Kaleido Kollection (ABN 42151841938) will acknowledge receipt of your order by confirming email. Every endeavour will be made to dispatch your order by the day after it is received unless all or part of the order is waiting on stock to arrive.
Please note that all parcels ordered on our website are sent via Australia Post eParcel, Sendle or Shippit (Fastway) and require a signature upon delivery unless approved otherwise. In the event that no one is home to sign for the parcel, it will be redirected to the nearest Post Office or Fastway Terminal that can facilitate it unless you have confirmed otherwise with the postal service. Australia Post/Sendle/Shippit should leave an attempted delivery notification in your letterbox to advise you where the item can be collected from. You will receive email tracking notifications, if you do not receive them after your dispatch email please contact us.
Depending on the distance from your nominated address the in-transit time should be within the range of 2-5 days from the date you receive Australia Post’s/Sendles/Shippits confirmation of receipt of your parcel. WA & NT will generally take between 7-12 working days.
If there is to be any delay we will advise you separately by email indicating the expected despatch date.
We will despatch to the address you provide to us and we cannot be responsible for the delay that will likely occur if those details are not correct in any way. If goods are returned to us by Australia Post/Sendle/Shippit because of an addressing error by you or non-collection, we may require you to pay a second delivery charge.
Subject to payment, property and risk in the Goods passes to you as the Customer upon delivery of the Goods to the delivery address you have nominated. Anyone at that nominated delivery address who receives the Goods shall be presumed by us to be authorised to receive the Goods.
If goods are damaged in transit (or are not received) please call our team (0450 090 529) or email us at firstname.lastname@example.org so we can advise the best way to send replacements and for you to return any damaged goods. We will require photographic evidence of the damaged item and may require it to be sent back prior to a replacement being sent. We are not liable for the delayed time it may take for delivery service to investigate however will do our best to assure you are happy with the circumstance.